Flat battery / jump start

If the vehicle cannot be jump started due to the battery requiring replacement, if available, the battery can be replaced at roadside with a like-for-like model. If not available or the customer opts not to replace the battery, the vehicle will be referred or transported to the nearest approved repairer.

Lockout assistance - (Keys locked in vehicle)

First Rescue will dispatch a provider to unlock the vehicle or if more convenient, arrange for the spare set of keys to be delivered to the driver. A limit of $200.00 (inc. GST) applies to this benefit. All additional costs are owners’ responsibility.

Lost Keys

If you lose your keys First Rescue will provide all reasonable assistance (subject to proof of ownership shown) to:
• locate and deliver a spare key; or
• arrange for the Driver to retrieve the spare key if this is more practical.

In all other situations where the key is not available, First Rescue will arrange to transport the vehicle to a dealer. First Rescue will not be responsible for any damage incurred, or for any repair costs that result from moving the vehicle while it is locked. A limit of $200.00 (inc. GST) applies to this benefit. All additional costs are owners’ responsibility.

Out of fuel

First Rescue will arrange, free of charge, the delivery of 5 litres of petrol or diesel.

Out of charge (EV)

First Rescue will assess the clients’ requirements and send:
1) an EV Charging Van that can top up the vehicle with a 5km charge; or
2) send out a transportation provider to transport the vehicle to the closest charging station, the customer's home or business address.

Tyre

First Rescue will dispatch a provider to remove the flat tyre and fit the vehicle spare wheel. If the spare wheel is flat or has no spare (vehicle has collapsible tyres or a Tyre Mobility System) FR will pay for a provider to assist the caller refill the tyre or to transport the vehicle to the nearest GAC approved repairer or place of safety.

Mechanical breakdown

First Rescue will dispatch a provider to transport the vehicle to the nearest GAC approved repairer or place of safety.

Vehicle Repatriation

Where a vehicle is immobilised more than 100 kilometres from the owner’s home and the repairs will take longer than 24 hours, the owner may elect to continue the journey by alternative means. If required, First Rescue will arrange for the vehicle to be transported to the customer’s home or ultimate destination – whichever is the shorter. Alternatively, the owner/driver may choose to be repatriated back to the repairer to collect the vehicle.

Rental car

If the vehicle is immobilised greater than 100 kilometres from the owner/driver's normal place of residence, and cannot be repaired within 24 hours, the owner/driver will be entitled to a rental car to a cost of $120 per day and a maximum of three days rental. Rental vehicle insurance waiver reduction and petrol costs remain the responsibility of the owner/driver.

Taxi

FR will arrange for the provision of a taxi, (within a 50km radius or $80 inclusive of GST) where the vehicle is non-operational.

Accommodation (in lieu of rental vehicle)

If the vehicle is immobilised greater than 100 kilometres from the owner/driver's normal place of residence, and cannot be repaired within 24 hours, the owner/driver will be entitled to accommodation costs, per night, (room charge only) of up to $120 per night to a maximum of three nights.

Accident / Collision Assistance

If the vehicle is involved in a motor vehicle accident, after ensuring all parties are safe First Rescue will provide advice/referral to the owner/driver and if requested, organise an accident/tow provider to attend and transport the vehicle to a GAC approved repairer or place of safety. Transportation/storage costs remain the responsibility of the owner/driver.

Emergency contact

In the event of a breakdown or accident, First Rescue can connect their call to family members, friends, or business associates to notify them of any possible delays.

Windscreen/glass repair or replacement

First Rescue will refer the owner/driver to the nearest GAC approved repairer or automotive glass specialist repairer.

Unlimited callouts

Vehicles registered to the GAC Roadside Assistance package are entitled to unlimited callouts in any one year of registration.

Customer Experience Call

As part of the event process First Rescue will make a follow up call to the vehicle owner/driver to ensure that no further service is required and they are satisfied with the experience provided in their time of need.

Exclusions

The Roadside Assistance programme and services outlined above do not apply to the following:

• Vehicles used in motor racing, car rallies, speed or duration testing or any practice thereof.
• Claims arising from the loss or damage to the contents of the vehicle.
• Claims arising from damage caused through forced entry to unlock a vehicle where the owner/driver signed an indemnity form.
• Claims arising from recurring electrical or mechanical failure due to improper care or neglected repairs.
• Situations where the vehicle is disabled by floods, snow, or adverse road/weather conditions.
• Vehicles bogged/trapped in off-road conditions not accessible by normal two-wheel drive recovery vehicles.
• Vehicles located off designated public roads (other than private residence) and not accessible by normal recovery vehicles.
• Any vehicle exceeding 3.5 tonnes.
• Vehicle left unattended.
• Any vehicle not nominated and registered to the GAC Roadside Assistance program.
• Vehicles not displaying current registration certificate and warrant of fitness.
• Costs relating to parts, labour or repair expenses outside of listed benefits.
• Multiple callouts for the same fault not repaired within the same calendar month.
• Non-warranty events – if the fault is not covered under warranty or deemed accident damage, costs are charged to the customer (e.g., incorrect fuel, punctured radiators, hoses etc.).